Here are some Frequently Asked Questions. Click on a question to see the answer.

• Do I need to be home?
• No, all you need to do is let us know how to get into the house, and how we should lock up when finished.
• Is there any contract?
• No. Maid In Heaven will never ask you to sign a contract. Our philosophy is: If we are doing a great job, the customer will continue to use Maid In Heaven for their cleaning needs. We are happy to earn your business each time we clean, and we have built this company doing just that.
• Is it OK if I am home?
• Of course, remember, it is your home!
• Can I trust the cleaners?
• Absolutely! The cleaners who work for Maid In Heaven have integrity and are good honest hard working individuals. (Beth makes sure of it!!)
• What about tipping?
• Tips are always appreciated, never expected.
• When the cleaner arrives, what if I have changed my mind about what I would like them to do?
• No problem, the cleaner will cheerfully do any cleaning tasks you ask (except move heavy furniture). Just keep in mind, it is all a time factor.
• What if I need to cancel an appointment?
• We require a notice two business days before the scheduled cleaning. This allows Maid In Heaven to be able to find another job for the cleaner to fill the time slot you have vacated.
• Payment?
• Payment is due the day service is rendered. Please make checks payable to Maid In Heaven.
• Do you provide references?
• Yes. All you need to do is ask.
• If I would like to call and get an estimate, how long will the process take?
• Less than 5 minutes.
• What days can be scheduled for cleaning?
• Monday – Saturday
• Do you work on Sundays?
• No.
• When is the office open?
• Monday – Friday, 7am to 3pm.
• What if I need to get a message to the cleaner?
• Please call the office, we relay all messages to cleaners.
• What if I need to change a cleaning date in the future?
• Please call the office, we will be happy to assist you.
• What if something gets broken?
• We are only human, and from time to time things happen. However, Maid In Heaven is insured. The cleaners are told to call the office immediately. We will in turn, give you a call.
• How long has Maid In Heaven been in business?
• Maid In Heaven has been happily cleaning for customers since 1996.
• Do you need to come to my home to give me an estimate?
• No, all estimates are given over the phone in less than 5 minutes. Give us a call today!
• I have a special situation, can you help?
• We sure can! Let us know the particulars and we will tailor our cleaning or organizing to your specific needs.
• I have a last minute emergency, can you help?
• Give us a call, we will do everything we can to get your home cleaned at the last minute.
• Do you bring your own supplies?
• Yes! We arrive with all cleaning supplies we need to clean your home/office. However, if you would like us to use your equipment, or any special cleaning supplies, just let us know. We will be happy to do so.
• Are you the company that advertised on WBT / 1110AM?
• We sure are.